Solado is revolutionizing the fashion landscape. And although it is still a small online low-cost clothing store compared to SHEIN, it is becoming very famous thanks to its very modern fashion designs that are different from the clothes that we can find in other stores.
You should know that it is a store of Chinese origin and that Solado's shipments come from there, so the return must also go to this address.
You need to read carefully how the returns in Solado work so as not to have any scare when the order arrives at your home and you can make more accurate purchases of what you like due to what I tell you in this article.
How to make returns in Solado
Before you get your money for your order, you must send all the products to Solado, as happens in all online stores, in order to obtain a refund.
To make your return to Solado you have a period of 30 days after receiving your order. If this period of time passes, you will not be able to request your return to send your order.
You can only make your return if your order is intact, unused, without odors, with the original packaging, if it has been used, otherwise you will not be able to obtain the return. If you send products in poor condition for return, Solado will send them to you again.
If your products were purchased with gift cards to make the payment, or they are sale items, underwear or swimwear, then they cannot be returned for hygiene reasons.
If you want to make a change of size in Solado, you should know that it is not possible and you will have to return the current products to buy the new size again.
The Solado return costs must be paid by the customer, and Solado will not reimburse you for the return cost when the order arrives.
Unfortunately, long-distance shipments such as those from the western continents to the eastern ones in China are quite expensive, so it is not something that anyone can do because of the added expense that may be greater than the price of the order. .
If you want to talk to Solado even if you cannot make your returns and express your opinions about the clothes and what they can improve, they invite you to contact them through their email [email protected].
There is only one case where you can make free returns in Solado and this is when one of the items arrives defective. At this point they will give you a prepaid return label, so you won't have to pay for shipping. And they will refund your money for all defective products.
But if your case is that you want to assume the return costs because you did not like the order, then you must speak to [email protected] and request the return so that they allow you to return it and give you the return address of their warehouses.
Then you can choose a shipping company yourself and pay the shipping to return your order. You have to keep in mind that it will take a long time to reach the Solado warehouse.
The refund of the money from your order to your account with which you paid will have a processing time of at least 3 to 5 days from when it started.
Returning your order at Solado is not something easy, because if the warehouse is not in your country, all the returns from all the stores are usually quite difficult. If we add the fact that the warehouse is in China to the fact that there are great possibilities of having to make fashion returns due to making mistakes in fabrics or sizes, the complication becomes greater.
On the other hand, the Solado size guide is the same guide for all the products that exist in the store, and this means that there may be disparities between garment and size that encourage returns.
However, if you don't have a body with special quirks, buying from Solado can be easy. Since their garments are focused on a sector of women with small and small bodies, such as the oriental.
Even so, if Solado doesn't convince you then you should know that there are other stores where you can also buy, which are presented as good alternatives, such as Cider, SHEIN, Zaful, Romwe, Cupshe or ChicWish. You can learn about all these stores in this blog and select the one you like the most to make your next purchases.