Nobody likes making returns of online purchases, and for this reason we want to make it as easy as possible. Luckily, Bonprix makes it easy to make returns in their store, but if you definitely don't want to make any returns remember to also read my real tips on how to choose Bonprix sizes so you don't make a mistake when ordering.
However, if you make a mistake in this article I will teach you how to make your Bonprix returns without any doubt.
How to return in Bonprix
To make a return to the Bonprix fashion store, we have two ways to do it that you can choose from. Both forms of return are free so they have no cost, but to choose your return method you must follow some steps:
Save the products
Mainly you have to fold your products and put them inside the bags in which each Bonprix product came. Later you must fill in the return sheet that comes inside the order box, and that is the only sheet that contains the package.
Fill in the return form
You must indicate in pen the number corresponding to the reason for the return of each item. You can leave unmarked with a return reason number those garments that you do not want to return. Remember that you must indicate these same numbers on the website to request a refund, so you must remember what they are.
Save the return slip
Put this return sheet together with the products to be returned inside the Bonprix box, although they tell you that you can use any other packaging, but taking advantage of the fact that we have it because it is more resistant to make the shipment. When you have the items you want to return inside the box together with the complete shipping slip with the return numbers marked in the boxes of what you want to return, it is time to close the box with packing tape.
Request the Bonprix refund
Login with your email and password on the Bonprix website and go to your orders. Then you must click on the order you want to return and click on "Make a return". Next you will enter the process of making the return where you must mark the products that you want to return, and leave the ones that you do not want to return unmarked. Indicate the reason number for each product that matches the ones you indicated on the sheet.
Choose return method
There are two ways to return at Bonprix: home collection by courier, and return at a Collection Point. Just choose the one you want. If you want home pick-up, you will have to indicate the details of your home address and the day on which you will be available to pick it up. If you choose a collection point, you must take it to a collection point (which are local stores that store your order) where the delivery person will collect it to send it to BonPrix.
Remember that if you choose a collection point you must print the BonPrix return label and stick it outside the package. If you choose home collection you will not have to print the label or paste it outside. Both ways of making the return are free.
Get your refund
When the order has been collected, or you have left the order at a collection point, all you have to do is wait for it to arrive at Bonprix.
The refund will be made by Bonprix as soon as the package has returned and is verified in our warehouse. They will notify you by email and the money will be transferred to the payment method you chose during the return request.
If you want to stop making mistakes when choosing Bonprix sizes and not have to make more returns, keep reading my opinion on how to choose Bonprix sizes.